OFFICE: 23 Rue Sedaine, 75011 Paris, France CONTACT US: [email protected] +33 6 6262 7793

CITY PET

citypet-shop

Effective Date: September 17, 2026

Introduction

CITY PET SHOP (“we”, “us”, “our”) operates the e-commerce website located at www.citypet-shop.com, dedicated to providing cozy, practical, safety-tested small goods and accessories for cats and dogs. This Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect the personal information of all users (“you”, “your”) who access our website, browse our product collections, place orders, contact our support team, or use any of the services we provide on our platform.

We are fully committed to complying with all applicable data protection legislations, including the General Data Protection Regulation (GDPR), the French Data Protection Act, CCPA, PIPEDA, and other relevant regulatory requirements that apply to our cross-border operations. The protection of your personal privacy is one of our core operational priorities, and we implement rigorous technical and organizational measures to ensure that all your personal information is processed lawfully, fairly, and transparently at every touchpoint of your shopping journey with us.

By visiting, registering an account, browsing products, completing a purchase, or otherwise using our website services, you acknowledge that you have read, understood, and agreed to all the terms outlined in this Privacy Policy. If you do not agree with any provision contained in this document, please refrain from accessing or using our website immediately.

1. Definitions

To help you fully understand the terms used in this Privacy Policy, we provide the following clear definitions:

  1. ‌Personal Information‌: Any information that relates to an identified or identifiable natural person, directly or indirectly, including but not limited to name, contact information, location data, online identifiers, and any factors specific to the physical, physiological, economic, cultural, or social identity of a natural person. This definition excludes anonymized statistical data that can no longer be linked to a specific identifiable individual.
  2. ‌Sensitive Personal Information‌: A subset of personal information that requires extra layers of protection due to the high risk that its unauthorized processing could pose to your rights and freedoms. This includes financial payment information, precise geolocation data, and personal information related to minors under 14 years of age, which we will only process with your explicit, separate consent where required by applicable law.
  3. ‌User‌: Any natural person who accesses, browses, registers, or uses any function of our www.citypet-shop.com website, whether they complete a purchase or not.
  4. ‌Service‌: All the e-commerce functions and experiences we provide on our website, including product browsing, order placement, payment processing, order tracking, customer support, promotional activity participation, and after-sales service.

2. Personal Information We Collect and How We Collect It

We only collect personal information that is necessary to deliver our pet product e-commerce services to you, in line with the legal, legitimate, and minimal necessity principles. We will never collect any irrelevant personal information without your explicit consent. The categories of personal information we may collect include the following:

2.1 Information You Provide Voluntarily

This refers to all information that you actively submit to us when you interact with our website, including:

  • ‌Account and Identity Management Information‌: When you create a user account on our website, you may choose to provide your full name, email address, and a self-set account password. This information is used to verify your identity, manage your account security, and help you access your order history easily for future shopping experiences.
  • ‌Order and Delivery Information‌: When you place an order for our pet products, we will collect the recipient’s full name, contact telephone number, and full delivery address you submit. This information is essential for us to arrange accurate product dispatch, coordinate with logistics service providers, and ensure your purchased cozy pet accessories are delivered to your correct location smoothly.
  • ‌Contact and Correspondence Information‌: When you reach out to us via our official contact email [email protected], or call our customer service hotline at +33 6 6262 7793 for inquiries, consultation, feedback, or after-sales support, you may provide additional information such as your specific questions, preferred contact method, and related order details to help us resolve your request efficiently.
  • ‌Payment Related Information‌: When you complete payment for your order, your sensitive financial information such as full bank card numbers or third-party payment account credentials are processed directly by our licensed, regulatory-compliant payment service providers. We only receive a non-sensitive payment completion confirmation notice to verify that your transaction is successful, and we will not store your full sensitive payment details on our own servers.
  • ‌Survey and Feedback Information‌: If you voluntarily participate in our user satisfaction surveys, leave product reviews, or submit suggestions for our product selection or service improvement, we will collect the content of your feedback and any contact information you choose to attach so we can follow up on your requests as needed.

2.2 Information We Collect Automatically

When you browse and interact with our www.citypet-shop.com website, our servers will automatically collect certain technical information to ensure the stability, security, and optimization of our service, including:

  • ‌Device and Environment Information‌: We record the type of device you use to access our website, your operating system version, browser type and language settings, unique device identifiers, internet protocol (IP) address, and network connection type. This information helps us adjust our website display to adapt to different device environments, fix technical compatibility issues, and prevent malicious access attempts.
  • ‌Browsing and Behavior Logs‌: We automatically collect anonymous information about your browsing behavior on our website, including the product pages you view, the time you spend on each page, the links you click, the search terms you enter in our website search bar, and the timestamps of your access. This data helps us analyze user preference trends, optimize our product display layout, and improve the overall shopping experience for all our pet-loving customers.
  • ‌Transaction and Operation Logs‌: We automatically generate and store complete logs of all your transaction activities on our platform, including your unique order number, the exact time you place the order, the specific pet products you select, the order total amount, and the order status update records. These logs are used for order management, transaction dispute resolution, internal compliance auditing, and accounting records.

2.3 Information Collected via Cookies and Similar Technologies

Our website uses standard Cookies and other similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your local device by your browser when you visit our website. The Cookies we use fall into the following categories:

  • ‌Strictly Necessary Cookies‌: These Cookies are essential for the basic functions of our website to operate normally, such as maintaining your login status, saving your shopping cart contents between page visits, and ensuring that your checkout process runs smoothly. You cannot disable these Cookies through your browser settings without breaking core website functionality.
  • ‌Performance Cookies‌: These Cookies collect anonymous statistical information about how visitors use our website, to help us count the number of unique visitors, analyze page loading speed, and identify which website pages are experiencing technical errors, so we can continuously optimize our website performance.
  • ‌Functional Cookies‌: These Cookies remember your personalized preference settings, such as your selected language, your saved delivery address, and the pet categories you prefer to browse, so that we can provide you with a more convenient, customized experience when you return to visit our website next time.
  • ‌Marketing Cookies‌: With your separate explicit consent, we may use these Cookies to track your browsing behavior across our website, so that we can show you targeted promotional information about new pet arrivals, exclusive discount activities, and new product launches that may match your interest in pet products. You can withdraw your consent to marketing Cookies at any time through the Cookie settings panel on our website footer.

3. How We Use Your Personal Information

We will only process your personal information for the legitimate, clear purposes that we have notified to you in this Privacy Policy, or for purposes that comply with applicable data protection laws. The main usage scenarios include:

3.1 Core Service Performance

Your personal information will be primarily used to deliver the complete e-commerce service you expect from us:

  • To process your submitted order, arrange product picking and packing in our warehouse, coordinate with our trusted logistics partners to complete product delivery, and update you with real-time order and logistics status notifications via email or SMS.
  • To verify your account identity, reset your account password when you request, maintain your normal account login status, and ensure that you can safely access your historical order records and saved shopping preferences at any time.
  • To respond to your customer service inquiries, process your return, exchange, or refund requests, resolve product quality concerns, and provide timely, professional after-sales support for all the pet products you purchase from us.

3.2 Service Optimization and User Experience Improvement

We use the collected information to continuously improve our service quality, tailored for pet owners:

  • To conduct de-identified statistical analysis of user browsing and shopping preferences, so that we can handpick more practical, safe, and comfortable pet accessories that fit the actual demands of cat and dog owners, expanding our product collection with items that our pet community will truly love.
  • To perform personalized product recommendation: based on your historical browsing and purchase records, we may display product recommendations for new pet gear that may interest you, to save your browsing time and help you discover more cozy small joys for your furry family members. You can turn off the personalized recommendation function at any time in your account settings page if you do not wish to receive such customized content.
  • To troubleshoot technical problems, identify and fix website bugs, and optimize the loading speed and interactive experience of our website across different devices.

3.3 Security and Risk Prevention

Your information will be used to protect the security of all users and the normal operation of our platform:

  • To perform identity verification and risk identification, to prevent fraudulent order transactions, unauthorized account access, malicious scraping attacks, and other illegal or abnormal activities that may harm the legitimate rights of our users.
  • To send you important security notifications, such as abnormal login alerts, order exception reminders, and policy update notifications, to help you protect your account and transaction safety.

3.4 Legal and Compliance Purposes

We may access, retain, or disclose your personal information when we reasonably believe it is required by applicable laws, regulations, valid legal procedures, or mandatory requests from competent government authorities, to fulfill our legal obligations, resolve disputes, and enforce our website Terms of Service. We will only do so in strict accordance with legal requirements, and we will verify the legality and validity of any such formal request before we respond.

4. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or otherwise transfer your personal information to unrelated third parties for their own marketing purposes without your explicit, separate written consent. We may only share your personal information in the following limited, lawful scenarios:

  • ‌Share with Authorized Service Providers‌: We may share necessary personal information with third-party service providers that we cooperate with to support our normal business operations. These service providers include logistics delivery companies (who only receive the recipient name, contact phone number, and delivery address required to ship your order), licensed payment processing institutions, cloud computing service providers that host our website data, and third-party customer service tools. All of these partners are bound by strict data processing agreements that require them to protect your personal information to the same security standards that we implement, and they are not permitted to process your personal information for any purposes outside the instructions we provide to them.
  • ‌Share During Business Transaction Transfer‌: In the event that we undergo a company merger, acquisition, asset liquidation, or partial business transfer, the personal information we hold may be transferred to the relevant successor as part of the business assets. We will require the new entity to continue to comply with all the terms of this Privacy Policy to protect your personal information, and we will notify you via prominent notice on our website before the transfer takes place.
  • ‌Disclosure Required by Law‌: We may disclose your personal information when we determine in good faith that disclosure is necessary to comply with binding legal requirements, judicial orders, or official mandatory requests from regulatory authorities; to protect the safety, property, or legitimate rights of our users, our company, or the general public; to investigate and prevent illegal or suspected illegal activities including fraud, identity theft, and cybersecurity attacks.

5. Data Security Protection Measures

We attach the highest importance to the security of your personal information, and we implement a series of strict technical and organizational protection measures to prevent your personal data from unauthorized access, disclosure, misuse, alteration, destruction, or loss:

  • ‌Technical Security Measures‌: All data transmission between your browser and our website uses industry standard SSL/TLS encryption technology, to ensure that your information transmitted over the public network cannot be intercepted or stolen by unauthorized third parties. The personal information we store is encrypted at rest using advanced AES-256 encryption algorithms, and stored on isolated, access-restricted cloud servers with multiple layers of firewall protection. We conduct regular vulnerability scanning and security penetration testing on our systems every quarter, to identify and patch potential security risks in a timely manner.
  • ‌Organizational Management Measures‌: We have established a complete internal data privacy management system, all of our employees have received formal data protection compliance training, and only authorized employees who need to access your information to fulfill their job responsibilities (such as order processing personnel, customer service staff) are granted limited permission to access your necessary information, with all access actions logged and audited in real time. We strictly prohibit any employee from illegally copying, sharing, or disclosing customer personal information, and any violation of this rule will result in immediate disciplinary action, termination of employment, and referral to relevant judicial authorities if the conduct constitutes an illegal act.
  • ‌Data Retention Principle‌: We will only retain your personal information for the minimum period necessary to fulfill the purposes described in this Privacy Policy, which is generally 5 years after the date your last order is completed, or longer if we are required to retain the data by applicable tax, commercial, or data retention laws. After the data retention period expires, we will permanently delete or anonymize your personal information in a secure, irreversible manner.

6. Your Rights Over Your Personal Information

Under applicable data protection laws including GDPR, you are entitled to a series of clear rights related to your personal information processing activities. You can exercise the following rights at any time by sending an email to our dedicated data protection team at [email protected], with a copy of your identity document to verify your identity before we process your request:

  1. ‌Right of Access‌: You have the right to request a free copy of all the personal information we hold about you, as well as to obtain detailed information about how we process your data, which third parties we have shared your data with, and how long we plan to retain your data.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete, or outdated, you have the right to request us to correct and update that information immediately, at no cost to you.
  3. ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request us to permanently delete all your personal information stored on our system, under the circumstances where the personal information is no longer necessary for the original purposes we collected it for, you have withdrawn your consent to the processing, or you object to the processing activities and there is no legitimate overriding legal ground for us to continue processing your data. We will complete the deletion request within 15 working days, unless we are legally required to retain certain data to fulfill our legal obligations.
  4. ‌Right to Restriction of Processing‌: You have the right to request us to temporarily suspend the processing of your personal information, for example when you contest the accuracy of your data, while we verify the accuracy of the information, or when you believe our processing activities are unlawful, and you prefer us to restrict processing instead of deleting your data.
  5. ‌Right to Data Portability‌: You have the right to request that we provide your personal information that you have submitted to us, in a structured, commonly used, machine-readable format, or request us to transmit the data directly to another data controller you specify, where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal information for direct marketing purposes, at any time and for free. You can also object to our processing activities that are based on our legitimate interests, and we will suspend the processing unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, and interests.
  7. ‌Right to Withdraw Consent‌: For any processing activity of your personal information that is based on your explicit separate consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any processing activities we have already conducted based on your consent before the withdrawal.
  8. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information has violated applicable data protection laws and infringed your legal rights, you have the right to submit a complaint to the competent data protection supervisory authority in your resident member state or region.

We will not charge any fees for processing your reasonable data rights requests in most cases, but if your request is clearly repetitive, excessive, or unfounded, we may charge you a reasonable administrative fee to cover our processing costs, or refuse to act on your request. We will respond to your formal request within one month of receipt, and notify you in time if we need to extend the processing period for complex requests, with the maximum extension period not exceeding two additional months.

7. Protection of Minors’ Privacy

Our e-commerce website is a general consumer-oriented platform for selling pet products, and we do not intentionally collect personal information from children under the age of 14. If you are a parent or legal guardian of a minor, and you find that your child has submitted personal information to our website without your consent, please contact us immediately via our contact email [email protected], and we will take steps to permanently delete any relevant personal information from our servers as soon as possible.

8. Links to Third-Party Websites

Our website may contain external links to third-party platforms, such as links to our official social media accounts, or links to payment service provider websites, for your convenience. Please note that these third-party websites are operated and managed by independent entities that are not under our control. When you click to jump to these external links, your browsing activities and any information you submit on those third-party websites are subject to the privacy policies of those respective third parties. We strongly recommend that you review the privacy policy of every website you visit before submitting any personal information, and we take no responsibility for the data protection practices of these external third-party websites.

9. Updates to This Privacy Policy

We may update and revise this Privacy Policy periodically, to adapt to new regulatory requirements, adjust to new service features we launch, or respond to changes in our business operations. When we make material changes to this Privacy Policy, we will publish the updated version on this page of our website, with the new updated effective date clearly marked at the top of the document, and we will also post a prominent pop-up notice on our website homepage to notify you of the upcoming policy changes 14 days before the revised policy takes effect. Your continued access and use of our www.citypet-shop.com website after the effective date of the revised Privacy Policy will be deemed as your acceptance of the updated terms in the new policy.

10. Contact Information

If you have any questions, comments, concerns, or requests related to this Privacy Policy, or our personal information processing practices, you can contact us at any time through the following official channels:

  • Company Name: CITY PET SHOP
  • Registered Office Address: 23 Rue Sedaine, 75011 Paris, France
  • Contact Email: [email protected]
  • Contact Telephone Number: +33 6 6262 7793