OFFICE: 23 Rue Sedaine, 75011 Paris, France CONTACT US: [email protected] +33 6 6262 7793

CITY PET

citypet-shop

Effective Date: September 17, 2026

Introduction

Welcome to the official e-commerce platform of CITY PET SHOP, accessible at www.citypet-shop.com. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between CITY PET SHOP, with our registered office located at 23 Rue Sedaine, 75011 Paris, France, and every user who accesses, browses, registers an account, places an order, or uses any feature of this website. Our brand mission is to deliver cozy, practical, pet-proven small gear and accessories for every cat and dog owner, bringing warm little joys to your furry friend’s everyday life. We have more than 5 years of professional experience curating pet products, with pet safety, comfort, and long-lasting quality as our non-negotiable top rule for every item we offer on our platform.

By visiting this website, creating a user account, completing a purchase, or interacting with any service we provide on the site, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), have full legal capacity to enter into this binding agreement, and that you have fully read, understood, and agree to abide by every provision outlined in these Terms. If you do not agree with any part of these Terms, you are not authorized to access or use our website services, and you must discontinue all interaction with www.citypet-shop.com immediately.

These Terms apply to all visitors, casual browsers, registered users, paying customers, and any other individual or entity that accesses or uses our website, without exception. We reserve the right to update, modify, or replace any provision of these Terms at any time, for reasons including updating service features, complying with new regulatory requirements, or addressing operational adjustments. We will post the revised version on this Terms of Service page with a clearly marked new effective date, and your continued use of our website after the effective date of the revised Terms will be deemed as your full acceptance of all updated provisions.

1. Platform Services Description

CITY PET SHOP operates www.citypet-shop.com as a dedicated e-commerce platform focused exclusively on carefully curated pet products for cats and dogs. Our full collection of offerings includes pet beds, interactive toys, feeding accessories, grooming tools, travel carriers, and other small daily essentials designed to fit seamlessly into your pet’s everyday life. Every item listed on our website undergoes real pet testing before it is made available for sale, to ensure the products are non-toxic, durable, gentle on pet skin, and meet our strict quality standards. We also integrate thoughtful user-friendly details across all product designs, to make daily pet care easier and more enjoyable for every pet parent.

The services we provide on our website include but are not limited to: product browsing and search, user account creation and management, online order placement and checkout, secure payment processing, real-time order and shipment tracking, customer support consultation, product review submission, participation in promotional activities and loyalty programs, and access to our exclusive member benefits. We regularly update our New Arrivals section to introduce new, innovative pet gear that aligns with our quality principles, giving our community of pet lovers continuous new options to surprise their furry family members.

We make reasonable efforts to ensure that all services on our website are available 24 hours a day, 7 days a week, but we do not guarantee uninterrupted access under all circumstances. We reserve the right to temporarily suspend, restrict, or interrupt partial or full website access for scheduled system maintenance, server upgrades, security vulnerability patching, content update deployment, or emergency incident handling, without prior notice in urgent circumstances. We will bear no liability for any temporary unavailability of the website that is within reasonable operational expectations.

2. User Account Registration and Security

To access certain advanced features of our website, including saving your delivery preferences, viewing historical order records, accumulating loyalty points, and participating in exclusive member promotions, you may choose to register for a personal user account on www.citypet-shop.com. When you create an account, you agree to provide accurate, complete, current, and non-misleading information for all required account fields, including your valid email address. You agree to update your account information promptly whenever any of your submitted details change, to keep your account profile accurate and up to date at all times.

You are fully and solely responsible for safeguarding the security of your account login credentials, including your account password. You must not share your account login details with any third party, and you agree to take full responsibility for all activities, actions, and transactions that occur under your account, whether or not you have explicitly authorized those actions. If you detect any unauthorized use of your account, suspected account security breach, or any other security-related incident, you agree to notify our support team immediately via our official contact email [email protected], so we can take immediate measures to secure your account and prevent further unauthorized activity.

We reserve the right to suspend, restrict access to, or permanently terminate your user account at our sole discretion, without prior notice, if we determine that you have violated any provision of these Terms, submitted false or misleading registration information, engaged in fraudulent transaction activities, repeatedly disrupted normal platform operations, or posed a security risk to our website, other users, or our legitimate business interests. Even after your account is terminated, all provisions of these Terms that by their nature should survive termination, including intellectual property rights, liability disclaimers, and dispute resolution rules, will remain fully legally binding between you and CITY PET SHOP.

3. Product Information, Pricing, and Order Processing

We make every reasonable effort to ensure that all product information displayed on www.citypet-shop.com is as accurate as possible, including product images, size specifications, material descriptions, functionality introductions, and usage guidelines. However, minor differences may exist between the actual product you receive and the images displayed on our website, due to variations in individual device screen display settings, natural material texture variations, or slight craft adjustments made during production. These minor variations do not constitute a quality defect, and we do not consider them as valid grounds for unreasonable claims.

All product prices displayed on our website are quoted in Euro (EUR), and the prices do not include applicable value-added tax or shipping and handling fees, unless explicitly stated otherwise on the product detail page or checkout page. The applicable tax rates and shipping fees will be clearly calculated and displayed to you during the checkout process, before you confirm and submit your order. We reserve the right to adjust product prices at any time, at our sole discretion, without prior notice. The price that applies to your order is the price displayed on the website at the exact moment you complete your order submission.

Please note that occasional human or technical errors may occur on our website, including obvious typographical errors in product pricing, incorrect product specification displays, or inaccurate inventory status labels. If we detect such an error in the information related to your submitted order, we will notify you as soon as possible, explain the actual correct information to you, and provide you with the option to confirm your order with the corrected accurate details, or cancel your order for a full store credit arrangement with no extra charges. We have the right to cancel any order placed under obvious pricing or information error circumstances, even if the order has already received an automated confirmation notice.

After you submit your order and your payment is successfully verified, you will receive an automated order confirmation email sent to the email address linked to your account. This automated confirmation email only acknowledges that we have received your order request, and it does not constitute our formal acceptance of your binding order. Our formal acceptance of your order is only confirmed when our warehouse team completes the pre-shipment quality inspection of your ordered items and dispatches the package to you. We reserve the right to refuse any order for legitimate reasons, including but not limited to product inventory shortages, suspicion of fraudulent transaction behavior, previous overdue payment records, or other situations where fulfillment of the order would violate applicable laws and regulations.

4. Prohibited User Activities

When accessing and using www.citypet-shop.com, you explicitly agree not to engage in any of the following prohibited activities:

  1. Using our website for any illegal, unlawful, unauthorized purposes that violate all applicable local, national, and international laws, regulations, and public order requirements.
  2. Attempting to intrude into our website servers, bypass our website security protection systems, access unauthorized server areas, decrypt any data transmissions between your device and our platform, or conduct any form of hacking, cracking, or cybersecurity attack behavior against our website.
  3. Using any automated programs, scripts, crawlers, scrapers, or other tools to access, extract, scrape, or bulk download data, content, or product information from our website for commercial or other unauthorized purposes, without our explicit written prior consent.
  4. Copying, reproducing, distributing, publicly displaying, publicly performing, republishing, uploading, posting, transmitting, or modifying any of the content, text, images, videos, logos, or other intellectual property resources available on our website, for any commercial or non-personal use, without our explicit written prior authorization.
  5. Impersonating any natural person, legal entity, or organization, including falsely claiming to be an employee, representative, or partner of CITY PET SHOP, or forging account identifiers to mislead others about the origin of any content transmitted through our platform.
  6. Posting or transmitting any malicious code, virus, worm, trojan horse, or other harmful computer program that may damage, interfere with, or disrupt the normal operation of our website, the servers or network equipment connected to our website, or the normal use experience of other users.
  7. Engaging in any behavior that interferes with or disrupts the normal operating order of our platform, including submitting a large number of false or malicious orders, deliberately launching complaint harassment against our customer support team, posting false, defamatory, or misleading negative information about our brand or products with the intent to damage our market reputation, or disrupting the normal browsing experience of other users.
  8. Reverse engineering, disassembling, decompiling, or otherwise attempting to derive the source code of our website platform, or using any similar methods to obtain non-public information related to our platform that you do not have the legal right to access.

If we determine that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately terminate your user account, restrict your future access to our entire website, and reserve the right to pursue corresponding legal remedies against you, to the maximum extent permitted by applicable laws, including claiming compensation for all losses and damages caused by your prohibited activities.

5. Intellectual Property Rights

All content, materials, and resources published and available on www.citypet-shop.com, including but not limited to all product descriptions, website original text, graphic designs, product photographs, brand logos, video content, page layout designs, software codes, and all other intellectual property related assets, are the exclusive property of CITY PET SHOP, or are legally licensed to us by the respective rights holders. These intellectual properties are protected by all applicable copyright laws, trademark laws, patent laws, and other intellectual property regulations across the world.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable personal license to access, browse, and display the content of our website for your personal, non-commercial, private use only, during the period you comply with all the provisions of these Terms. You are not permitted to reproduce, modify, distribute, sell, rent, lease, or commercially exploit any part of our platform content for any purpose that is not explicitly authorized in writing by us in advance.

When you submit product reviews, feedback, comments, or other user-generated content to our website, you grant CITY PET SHOP a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and incorporate such submitted content into other materials in any existing or future media formats, for the purposes of promoting our brand, optimizing our product selection, and improving our user experience, without requiring you to provide additional consent or receiving royalty payments from us. You confirm and warrant that you have all necessary rights and permissions to grant this license for all user-generated content you submit to our website.

6. Disclaimer of Warranties

Our website and all services, products, content, and resources made available through www.citypet-shop.com are provided to you on an “as is” and “as available” basis, without any explicit or implicit representations, conditions, or warranties of any kind. CITY PET SHOP expressly disclaims all warranties, including but not limited to implicit warranties of merchantability, fitness for a particular purpose, and non-infringement of third party intellectual property rights, to the maximum extent permitted by applicable laws.

We do not warrant that the functions contained in our website services will be uninterrupted, error-free, or completely free from viruses or other harmful components. We do not make any guarantee that all defects in the website system will be completely corrected. We also do not make any representations or warranties that the information, content, and product descriptions provided on our website are completely accurate, complete, or free from accidental errors.

You explicitly agree that your use of our website and all of its services is entirely at your own sole risk. Under no circumstances will CITY PET SHOP, our directors, employees, partners, or agents be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption losses, or personal injury related damages, arising out of or in connection with your access to or use of our website or purchased products, regardless of the cause of action and even if we have been advised of the possibility of such damages in advance.

Some jurisdictions do not allow the exclusion of certain implied warranties, or the limitation or exclusion of liability for consequential or incidental damages. In such jurisdictions, some of the above disclaimers and liability limitations may not fully apply to you, and the liability of CITY PET SHOP will be limited to the maximum extent permitted by the local applicable law.

7. Contact Information

If you have any questions, concerns, or inquiries regarding any provision of these Terms of Service, you can reach our official team through the following contact channels:

  • Company Name: CITY PET SHOP
  • Registered Office Address: 23 Rue Sedaine, 75011 Paris, France
  • Contact Email: [email protected]
  • Contact Telephone Number: +33 6 6262 7793

Our regular working hours are 9:00 AM to 6:00 PM CET from Monday to Friday, and we will respond to your legitimate inquiries as soon as possible, with a maximum response time of 3 working days for all non-urgent requests.